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Mobile Security

Protection through your Mobile Device

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If you own a mobile device, follow these tips to make sure you are keeping safety and security first before and while enjoying the device's features:

  • Secure your phone by setting up a password or PIN. Most mobile phones let you set up a password or PIN, requiring that it's entered into your phone prior to use.
  • Beware of trojans and spyware. Trojans and spyware are viruses and software that, when installed on your computer or mobile phone, are used by fraudsters to steal personal details.
  • Install security software. Just like your computer, mobile phones are vulnerable to viruses, some of which can give fraudsters access to your personal information. Make sure your device has the latest security protection. This may require synching your devices with a computer.
  • Keep your mobile software up to date. Download and install software updates for your phone from your mobile phone manufacturer.
  • Avoid sharing your mobile phone. If you have to send it off for repairs, take steps to ensure your information remains secure.
  • Don't store login credentials. While storing log-in information helps you access your account more quickly, it could also allow fraudsters the same advantage. Protect your account information and personal information by logging out of your mobile banking application each and every time and not allowing your device to store the information for your future use.
  • Think before you download. Before you download or install an application (app) on your mobile device, be sure to review the privacy policy to make sure you understand what data the app may access, store or even share.
  • Check the web address. Before making a purchase or conducting a transaction on a mobile device, make sure the site is secure. Web sites that contain "https:" in the web address mean the sites have taken the extra step to secure your personal information.

How You Can Protect Yourself

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Keep your personal and financial information safe and secure when using Mobile Banking by following the tips below.

  • Use unique logins for Online Banker and Mobile Banking. Using unique logins for these separate points of account access will help protect your account user name from being compromised.
  • Create nicknames for your accounts. Assigning nicknames to each of your accounts will help ensure that your account number isn't visible to those around you when accessing your account from your phone. It will also ensure that your account numbers or other sensitive information aren't sent via SMS or text messaging.
  • Delete Mobile Banking text messages after viewing. After you have received and reviewed the account information you requested via text message, delete the message to ensure the information is not found by others if your phone is lost, stolen or even shared with friends.
  • Log Out after each Mobile Banking session. Before exiting or navigating away from Mobile Banking on your mobile device, be sure to take the extra precaution of logging out of your banking session to ensure your account information is not easily accessed if your phone is compromised.
  • Set up account alerts within Online Banker. Easily monitor your account balances with personalized alert notifications to help you quickly and easily detect fraudulent activity if it occurs.
  • Visit NBT Bank's Security Center often. Stay updated on mobile security issues and ways to keep your personal information safe by visiting the NBT Bank Security Center on a regular basis.

This link will take you from NBT Bank's website to a third-party location that is not controlled by NBT Bank. Please note that this new site may have a different policy on privacy, cookies, data collection and other user issues. NBT Bank does not monitor content on third-party websites and does not endorse and is not responsible for the content, guarantees, privacy policy, security, and products and services that are offered or expressed on them.

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