NBT Bank Logo
NBT Bank - Please Upgrade Your Browser.

It appears that the version of Internet Explorer you are using to view this site is no longer supported by our enhanced website. At NBT Bank we value your security and strive to deliver the highest quality online experience. To ensure the best and most secure performance we recommend upgrading to the latest version of Internet Explorer, Mozilla Firefox or Google Chrome.

Please visit Microsoft.com, Google.com, or Mozilla.org to download the current version(s).

To directly access an account login page please use the links below:
NBT Online Banker | eStatements | NBT Wealth Connection | NBT 401(k) Daily Services | NBT Remote Deposit | LPL Account View Online

If you have any questions or need any assistance please contact Customer Service at 1-800-NBT-BANK.


Report Fraud

If you’ve lost your debit card or checkbook, or you suspect you might be the victim of fraud, it’s important to take action immediately. The first step is contacting the appropriate parties to report the issue. Click on the headings below for contact information and procedures on how to handle various situations.

Cards

  • NBT Bank Debit Card or ATM Card contact NBT Bank at 800.628.2265
  • NBT Bank Credit Card issued by ELAN Financial Services, contact 800.558.3424

Checks

  • Contact NBT Bank at 800.628.2265

If you feel your online banking account or computer has been compromised please contact NBT Bank at 800.628.2265

NBT Bank will never ask for personal information through emails. Personal information includes your Social Security number, account numbers, user IDs or passwords. If you receive an email requesting this type of information, please follow the steps below:

  1. Do not click on any links or respond to the message.
  2. Contact NBT Bank at 800.628.2265 or reportfraud@NBTbank.com
  3. Delete the email and check your computer for spyware or viruses.

If you believe your are the victim of identity theft:

  1. Contact NBT Bank immediately at 800.628.2265
  2. Put a fraud alert on your credit report by contacting one of the three credit bureaus.
  3. Equifax: 800.525.6285 or equifax.com
    Experian: 888.397.3742 or experian.com
    Transunion: 800.680.7289 or transunion.com

  4. Order a copy of your credit report and review all information. You can request a free copy once a year from www.annualcreditreport.com
Young woman using laptop.

Learn About Cyber Security.

Learn More

Young man using laptop.

How to Spot Common Scams.

Learn More

Man reviewing paperwork.

Personal Fraud Awareness, Prevention and Reporting Resources.

Find out about agencies that provide fraud awareness, prevention tips and resources as well as fraud and identity theft reporting tools.

Learn More

This link will take you from NBT Bank's website to a third-party location that is not controlled by NBT Bank. Please note that this new site may have a different policy on privacy, cookies, data collection and other user issues. NBT Bank does not monitor content on third-party websites and does not endorse and is not responsible for the content, guarantees, privacy policy, security, and products and services that are offered or expressed on them.

Are you sure you want to continue?

Yes No
X