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Verified by Visa

NBT Bank is proud to offer Verified by Visa as an added layer of security when you use your NBT Bank Debit Card to shop online. Each time you use your card to make a purchase at a participating online site, Verified by Visa will work to make sure it is you making the purchase. This service helps prevent unauthorized use of your card in the event that it is lost or stolen. You can continue to enjoy the ease of shopping online as usual. Your enrolled Visa card number simply will be verified upon checkout allowing you to remain assured that your purchase has been made securely.

Enroll or Manage Your Account   Terms and Conditions

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Mobile Banking

Manage your finances on the go with NBT Mobile Banking

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Visa Checkout

Simplify the way you make your online purchases by enrolling your NBT Bank Debit Card

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Popular Questions


Verified by Visa is a service offered to NBT Bank Debit Card holders to provide an added layer of security as you make purchases online with participating retailers. This service helps prevent unauthorized use of your card in the event that it is lost or stolen. You can continue to enjoy the ease of shopping online as usual. Your enrolled Visa card number simply will be verified upon checkout allowing you to remain assured that your purchase has been made securely.

To reset your password, log into the Manage Your Account page accessible here. After login, complete the prompts to create a new password.

Yes. You may easily enroll your NBT Bank Visa Debit Card in Verified by Visa before using your card to make online purchases. Enroll or Manage your account now.

Yes. NBT Bank works diligently to help protect its customers from fraud and identity theft. Verified by Visa is an added layer of security to help prevent fraudulent purchases from happening online, allowing you greater peace of mind while shopping online.

No. The added security of Verified by Visa is complementary to all NBT Bank Debit Card holders.

No. Once you have completed the enrollment process, Verified by Visa will remember your card information and personal password for verification with your purchases with any participating online store.

No. Participation in the Verified by Visa program is voluntary. However, if you choose not enroll you may no longer be able to use your NBT Bank Debit Card to shop online with the participating retailers.

The next time you check out at a participating merchant, you will be prompted with an authentication page to complete registration. During the authentication process you will create a password to be used during the verification process for future online purchases. You may also enroll your card now.

If you have forgotten your password, select the "Forgot Your Password" prompt at checkout or on the Manage Your Account page accessible through the Verified By Visa page on our website. You will then re-enroll your NBT Bank Debit Card in the Verified by Visa program to establish new login credentials.

If your NBT Bank Debit Card number has changed, you will need to re-enroll your card in the Verified by Visa program. If your card number has not changed, no action is required.

Look for the Verified by Visa logo on the online retailer's web site to see if they participate in the program in advance of making your purchase.

To check order status or make changes to your order, please contact the merchant directly. If you have concerns about a charge, the status of a refund, or have any customer service issues with the merchant, please contact the merchant directly. If you have an issue that has not been resolved by the merchant and would like to escalate a concern about a charge or refund, please contact NBT Bank.

If you're having trouble with your Visa Checkout account, visit www.visacheckout.com and click on Contact Us at the bottom of the page. For questions regarding your Visa Checkout account, please contact Visa Checkout support at support@mail.checkout.visa.com or call 1-855-847-2032, then enter your access code or press number 1 (24x7 except Christmas and New Year's Day).

    This link will take you from NBT Bank's website to a third-party location that is not controlled by NBT Bank. Please note that this new site may have a different policy on privacy, cookies, data collection and other user issues. NBT Bank does not monitor content on third-party websites and does not endorse and is not responsible for the content, guarantees, privacy policy, security, and products and services that are offered or expressed on them.

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