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If you have any questions or need any assistance please contact Customer Service at 1-800-NBT-BANK.

Now featuring Fingerprint Sign-in for Android Devices


Mobile Banking

On the go…again? In today's world, having access to your bank accounts anytime anywhere can save you time and make life a little easier to manage. That's why, with your convenience in mind, we offer NBT Bank Mobile Banking with Mobile Deposit.

Get Started

For detailed step-by-step instructions on how to enroll in and use Mobile Banking, see our How To Guide.

Personal Banking Customers

To enjoy the convenience of NBT Bank Mobile Banking, you must first be enrolled in NBT Online Banker.

When completing enrollment, you are encouraged to select your NBT Online Banker login credentials as your Mobile Banking Login ID and Password. An update to our app will soon require that your credentials match.

Business Customers

To enjoy the convenience of NBT Bank Mobile Banking for Business, you must first be enrolled in NBT Online Banker for Business and you must be an authorized user.

When completing enrollment, you are encouraged to select your NBT Online Banker login credentials as your Mobile Banking Login ID and Password. An update to our app will soon require that your credentials match.

Download the NBT Bank Mobile Banking App

To Download the NBT Bank Mobile Banking App for Apple® iOS Devices or AndroidTM Devices1

  1. Visit the Apple App store on your Apple device or visit the Google Play® store on your Android device.1
  2. Search for NBT Bank.
  3. Select the NBT Bank Mobile Banking application.
  4. Follow the device's instruction to download and install the NBT Bank Mobile Banking application.
  5. To log in to the Mobile Banking feature of the app, follow the same steps outlined under "Web Browser" in the How To Guide.
Mobile Banking Features

Feature

SMS Text Messaging (469228)

Mobile Web Browser (m.nbtbank.com)

Mobile App for Android™ Smart Phone and Tablet

Mobile App for Apple® iPhone® and iPad®

ACCOUNT DETAILS - Easily view the balances, recent transactions and other relevant details for each of the accounts you have linked to your NBT Bank Online Banker login.

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BILL PAY - Quickly schedule payments to any payee you previously set up within NBT Online Banker.

 

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TRANSFERS - Instantly transfer funds between your NBT Bank accounts linked to your NBT Online Banker.

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MOBILE DEPOSIT - Deposit a check from your Mobile Device.

 

 

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VIEW CHECK IMAGES - Apple and Android Device users can view and save check images.

 

 

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APPROVALS - NBT Bank Mobile Banking for Business customers may easily review the details of pending ACH/Payroll/Wire Transactions. Select Approve to process the transaction(s) or Reject to decline them.

 

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MANAGE ACCOUNT SETTINGS - Manage your personal Mobile Banking preferences in real time. You may change your Mobile Password and select whether you would like to remain logged in between Mobile Banking sessions.

 

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MAKE A LOAN PAYMENT - Easily schedule or make an NBT Bank loan payment.

 

 

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OPEN AN ACCOUNT - Open a new account with NBT Bank to support your personal banking needs.

 

 

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LOCATIONS - Using the search feature on your mobile device's GEO Locater, quickly and easily find the NBT Bank ATM of branch location that's most convenient for you. You can even access directions to your preferred NBT Bank location.

 

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CONTACT US - Contact NBT Bank Customer Service by calling the phone number that is automatically provided: 1-800-628-2265 or by sending an E-mail to customerservice
@nbtbank.com
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TOUCH ID® - Apple Device users may enable the ability to log into the app securely using their fingerprint.

 

 

 

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FINGERPRINT SIGN-IN - Android Device users may enable the ability to log into the app securely using their fingerprint.

 

 

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Standard Text Messaging and data fees from your mobile provider may apply.

1Apple, iPhone, iTouch and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android is a trademark of Google Inc.

Popular Questions


Your Mobile Banking Login ID (username) is the same username that you use to login to NBT Online Banker. To recover your Login ID for NBT Online Banker please contact Customer Service at 1-800-NBT-BANK (1-800-628-2265) or customerservice@nbtbank.com.

To change your NBT Online Banker Login ID:

  • Login to NBT Online Banker
  • Click on "Preferences" in the main tool bar
  • Select "Change Login ID" in the sub-menu
  • Enter your new username
  • Confirm your new username
  • Select "Save"

Your Mobile Banking Password is the same password that you use to login to NBT Online Banker.

To change your NBT Online Banker Login ID:

  • Login to NBT Online Banker
  • Click on "Preferences" in the main tool bar
  • Select "Change Login ID" in the sub-menu
  • Enter your new username
  • Confirm your new username
  • Select "Save"

Touch ID is available for any NBT Bank Mobile Banking user that has an Apple device that supports Touch ID and has the feature enabled. The following devices or newer are supported: Generation 1 - iPhone 5S, iPhone SE, iPhone 6, iPhone 6 Plus, iPad Air 2, iPad mini 3, iPad mini 4, iPad Pro 12.9, iPad Pro 9.7; Generation 2 - iPhone 6S, iPhone 6S Plus, iPhone 7, iPhone 7 Plus, MacBook Pro.

Fingerprint Sign-in is available for any Android Device that has a fingerprint scanner, has the Android 6.0 Marshmallow Operating System or later installed and has the feature enabled.

To enable Touch ID on your Apple device or Fingerprint Sign-in on your Android device, navigate to Settings, Touch ID or Fingerprint Sign-in and then Passcode. Ensure that at least one fingerprint is set up within the device before attempting use on NBT Bank Mobile Banking.

If you have Touch ID enabled on your Apple device or Fingerprint Sign-in enabled on your Android device and have a fingerprint enabled, once you download the latest version of the NBT Bank app (v 3.0.8 or newer), the app will prompt you during the login process to decide whether to enable Touch ID or Fingerprint Sign-in for NBT Bank Mobile Banking or not.

Yes, both Android and Apple® devices support fingerprint authentication. Apple® through Touch ID and Android through Fingerprint Sign-in.

You may enable Touch ID or Fingerprint Sign-in at any time for your NBT Bank Mobile Banking app on supporting Apple and Android devices. Login to the NBT Bank Mobile Banking app and navigate to Settings.

If you log out of the app it is designed to require you to enter your credentials on the login screen. If you minimize or close the app, and then reopen it, you will be prompted for Touch ID or Fingerprint Sign-in.

If you have not authenticated your device (answered your challenge questions) you will not be prompted to enable Touch ID or Fingerprint Sign-in during the log in process until you have correctly answered your challenge question. Once answered, you will be prompted to enable fingerprint authentication upon your next login attempt.

To deactivate the Touch ID or Fingerprint Sign-in feature for NBT Bank Mobile Banking, log in to the app and navigate to Settings. Under Settings, deselect the Touch ID or Fingerprint Sign-in feature.

    man using mobile deposit.

    Mobile Deposit.

    Deposit a check from the convenience of your mobile device.

    Learn More

    apple pay.

    APPLE PAYTM.

    Enroll your personal NBT Bank Debit Card or Credit Card in Apple Pay and enjoy an easy, secure and private way to pay. Use Apple Pay with select Apple® devices to experience the convenience of making purchases in stores or in apps without having to reach for your card.

    Learn More

    man using a tablet.

    Mobile Banking Security.

    Tips for protecting your personal information and acccounts.

    Learn More

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