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Now Featuring Touch ID® Access for Apple® Devices


Mobile Banking

On the go…again? In today's world, having access to your bank accounts anytime anywhere can save you time and make life a little easier to manage. That's why, with your convenience in mind, we offer NBT Bank Mobile Banking with Mobile Deposit.

Get Started

For detailed step-by-step instructions on how to enroll in and use Mobile Banking, see our How To Guide.

Business Customers

To enjoy the convenience of NBT Bank Mobile Banking for Business, you must first be enrolled in NBT Online Banker and you must be an authorized user.

Download the NBT Bank Mobile Banking App

To Download the NBT Bank Mobile Banking App for Apple® iOS Devices or AndroidTM Devices1

  1. Visit the Apple App store on your Apple device or visit the Google Play® store on your Android device.1
  2. Search for NBT Bank.
  3. Select the NBT Bank Mobile Banking application.
  4. Follow the device's instruction to download and install the NBT Bank Mobile Banking application.
  5. To log in to the Mobile Banking feature of the app, follow the same steps outlined under "Web Browser" in the How To Guide.
Mobile Banking Features

Feature

SMS Text Messaging (469228)

Mobile Web Browser (m.nbtbank.com)

Mobile App for Android™ Smart Phone

Mobile App for Apple® iPhone® and iPad®

ACCOUNT DETAILS - Easily view the balances, recent transactions and other relevant details for each of the accounts you have linked to your NBT Bank Online Banker login.

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BILL PAY - Quickly schedule payments to any payee you previously set up within NBT Online Banker.

 

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TRANSFERS - Instantly transfer funds between your NBT Bank accounts linked to your NBT Online Banker.

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MOBILE DEPOSIT - Deposit a check from your Mobile Device.

 

 

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APPROVALS - NBT Bank Mobile Banking for Business customers may easily review the details of pending ACH/Payroll/Wire Transactions. Select Approve to process the transaction(s) or Reject to decline them.

 

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MANAGE ACCOUNT SETTINGS - Manage your personal Mobile Banking preferences in real time. You may change your Mobile Password and select whether you would like to remain logged in between Mobile Banking sessions.

 

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MAKE A LOAN PAYMENT - Easily schedule or make an NBT Bank loan payment.

 

 

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OPEN AN ACCOUNT - Open a new account with NBT Bank to support your personal banking needs.

 

 

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LOCATIONS - Using the search feature on your mobile device's GEO Locater, quickly and easily find the NBT Bank ATM of branch location that's most convenient for you. You can even access directions to your preferred NBT Bank location.

 

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CONTACT US - Contact NBT Bank Customer Service by calling the phone number that is automatically provided: 1-800-628-2265 or by sending an E-mail to customerservice
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TOUCH ID® - Apple Device users may enable the ability to log into the app securely using their fingerprint.

 

 

 

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Standard Text Messaging and data fees from your mobile provider may apply.

1Apple, iPhone, iTouch and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android is a trademark of Google Inc.

Popular Questions


You can recover or change your Mobile Banking user name from your Online Banker account under the Mobile Banking tab:

  • Click on "Mobile Banking"
  • Click on "Change Login Details"
  • Your username is displayed
  • To change your username:
    • Enter new username
    • Enter your current mobile password
    • Confirm your current mobile password
    • Then click "Submit"

You may change your Mobile Banking Password two different ways.

You may login to NBT Online Banker and:

  • Select "Mobile Banking"
  • Select "Change Password"
  • Enter new password
  • Confirm password
  • Click the Save button

Or you may do so by logging in to the NBT Bank Mobile Banking app:

  • Tap the navigation symbol in the top right corner of your screen
  • Tap "Settings"
  • Tap "Change Password"
  • Enter your current password
  • Enter your new password
  • Confirm your new password
  • Tap the Submit button

Your mobile password may be 4-12 characters in length. You can use numbers or a combination of numbers and letters.

Touch ID is available for any NBT Bank Mobile Banking user that has an Apple device that supports Touch ID and has the feature enabled. The following devices or newer are supported: Generation 1 - iPhone 5S, iPhone SE, iPhone 6, iPhone 6 Plus, iPad Air 2, iPad mini 3, iPad mini 4, iPad Pro 12.9, iPad Pro 9.7; Generation 2 - iPhone 6S, iPhone 6S Plus, iPhone 7, iPhone 7 Plus, MacBook Pro.

To enable Touch ID on your Apple device, navigate to Settings, Touch ID and then Passcode. Ensure that at least one fingerprint is set up within the device before attempting use on NBT Bank Mobile Banking.

If you have Touch ID enabled on your Apple device and have a fingerprint enabled, once you download the latest version of the NBT Bank app (v 3.0.8 or newer), the app will prompt you during the login process to decide whether to enable Touch ID for NBT Bank Mobile Banking or not.

Touch ID is only currently available for Apple® device users. We are working to make this feature available for Android device users in the future.

You may enable Touch ID at any time for your NBT Bank Mobile Banking app on supporting Apple devices. Login to the NBT Bank Mobile Banking app and navigate to Settings.

If you log out of the app it is designed to require you to enter your credentials on the login screen. If you minimize or close the app, and then reopen it, you will be prompted for Touch ID.

If you have not authenticated your device (answered your challenge questions) you will not be prompted to enable Touch ID during the log in process until you have correctly answered your challenge question. Once answered, you will be prompted to enable Touch ID upon your next login attempt.

To deactivate the Touch ID feature for NBT Bank Mobile Banking, log in to the app and navigate to Settings. Under Settings, deselect the Touch ID feature.

    Mobile Deposit

    Deposit a check from the convenience of your mobile device. Learn More

    APPLE PAYTM

    Enroll your personal NBT Bank Debit Card or Credit Card in Apple Pay and enjoy an easy, secure and private way to pay. Use Apple Pay with select Apple® devices to experience the convenience of making purchases in stores or in apps without having to reach for your card. Learn More

    Bank Safely and Securely with Mobile Banking.

    Access tools and tips to learn how to safeguard your personal information in our Fraud Information Center.
    Learn More

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